Contact

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Questions about a product, an order, shipping or a return? Send us a note and a real person will get back to you.

Find a quick answer

Nanref Home is operated by Fernando Enrique del Amo Torres, a Florida sole proprietor. Our business mailing address is not a store or a return address. See our Contact Information.

Send us a message

  • For an order, include your order number and the email you used at checkout.
  • Item damaged, defective or wrong? We'll ask for photos of the item, packaging and shipping label.
  • Never include passwords or full payment-card details.

Common questions

Before you write.

Where does Nanref Home ship?

We currently ship eligible orders to destinations within the United States that are accepted at checkout. Availability can vary by product and destination.

When will my order arrive?

Each product page shows when the item ships and a typical delivery window. Most items ship within 2 to 5 business days, and most orders arrive within 2 to 11 business days after you order, depending on the item and your location. Items in one order can arrive separately. For full details, see our Shipping page.

How do I request a return?

Contact us before sending anything back. If your return is accepted, we will provide instructions and the correct return address. Do not mail a return to the business mailing address or an address printed on the package unless we specifically authorize it.

Can I cancel or change an order?

You may request a cancellation before the order is fulfilled, but cancellation is not guaranteed until we confirm it. If the order has already shipped, it cannot be canceled.

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