Help center
Quick answers, in plain words.
Find quick answers about ordering from Nanref Home. For information specific to your order, please use our Contact page.
- Replies in 1–2 business daysFrom a real person at Nanref Home
- Ships in 2–5 business daysMost items. Each product page tells you exactly
- 30-day returnsNo restocking fee
Orders and shipping
Where does Nanref Home ship?
We currently ship eligible orders to destinations within the United States that are accepted at checkout. Availability can vary by product and destination.
How much does shipping cost?
Many items ship free: look for "Free shipping" on the product page. Labels, laundry, bathroom, kitchen and storage basics ship free to the 48 contiguous states and Washington, D.C., with shipping included in the price. Garage and outdoor racks ship free on orders of $99 or more; below that, shipping is $8.99 (under $40) or $9.99 ($40 to $98.99). The exact shipping charge is always shown at checkout before you place your order.
When will my order arrive?
Each product page shows when the item ships and a typical delivery window. Most items ship within 2 to 5 business days, and most orders arrive within 2 to 11 business days after you order, depending on the item and your location. Items in one order can arrive separately. For full details, see our Shipping page.
Will I receive tracking information?
When tracking is available, it will be included in your shipping confirmation. Tracking can take time to update after a carrier receives the package.
Can items in one order arrive separately?
Yes. Products may ship from different fulfillment locations and can arrive in separate packages.
Returns and order changes
What is the return window?
Eligible returns must be requested within 30 days after delivery. Items must meet the conditions on our Returns page.
How do I request a return?
Contact us before sending anything back. If your return is accepted, we will provide instructions and the correct return address. Do not mail a return to the business mailing address or an address printed on the package unless we specifically authorize it.
Who pays for return shipping?
If you change your mind, you pay the cost of shipping the item back, and there is no restocking fee. If an item arrives damaged, defective, or incorrect, we pay return shipping and also refund the original shipping charge. Large racks and workbenches can be expensive to ship back, so please check the dimensions before ordering. See our Returns page for details.
Can I cancel or change an order?
You may request a cancellation before the order is fulfilled, but cancellation is not guaranteed until we confirm it. If the order has already shipped, it cannot be canceled.
What if my item arrives damaged, defective, incomplete, or incorrect?
Please contact us promptly. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue.
Customer support
How can I contact Nanref Home?
Use our Contact page for product, order, shipping, return, or general questions. We typically reply within 1–2 business days.
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Still need help?
Go deeper, or ask us.
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Shipping
Shipping detailsShip times, rates, tracking and what happens if there's a delay.
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Returns
How returns workHow to start a return, who pays shipping, and when your refund arrives.
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Contact us
Send a messageQuestions about a product, an order or anything else. We reply within 1–2 business days.