Shipping policy

Last updated: October 10, 2026

OVERVIEW

Nanref Home is operated by Fernando Enrique del Amo Torres, a sole proprietor. We ship eligible orders to destinations within the United States that are accepted at checkout. We do not currently ship internationally. Shipping availability can vary by product and destination, and the checkout will indicate whether an order can be shipped to the address entered.

Service to certain United States territories, P.O. boxes, or military addresses may vary by product and carrier. If checkout does not accept the address or offer a shipping option, contact us before placing the order.

This Shipping Policy should be read together with our Terms of Service and our Return and Refund Policy. Nanref Home remains the seller responsible for orders placed through nanrefhome.com, even when a third-party supplier, warehouse, fulfillment provider, or carrier helps prepare or deliver an order.

SECTION 1 — ORDER PROCESSING AND SHIPPING TIMES

Any specific shipment timeframe that applies to an item will be displayed on the product page or at checkout before you submit the order and may be restated in the order confirmation. Unless clearly stated otherwise before purchase, a shipment timeframe includes order processing.

Most items ship within 2 to 5 business days. Each product page shows the shipment timeframe for that item (for example, "Ships within 5 business days") and a typical delivery window. Items in the same order may have different timeframes and can arrive separately.

An order is considered shipped when the carrier physically receives the package. Creation of a shipping label or tracking number alone does not mean that the order has shipped. If no shipment timeframe is clearly stated before purchase, we expect to ship within 30 days after receiving a properly completed order. A properly completed order includes successful payment or payment authorization and all information needed to process and ship it.

When a timeframe is stated in business days, business days are Monday through Friday, excluding United States federal holidays, unless we clearly state otherwise.

SECTION 2 — SHIPPING OPTIONS, RATES, AND CHARGES

Available shipping methods and any outbound shipping charges will be displayed at checkout before you submit the order. Rates can vary based on the products, destination, package size, weight, fulfillment location, and available carrier services.

The shipping method may appear as Standard Shipping or another available service. The price and any delivery estimate displayed at checkout for the specific order are the applicable shipping terms.

Shipping rates by product group. Our products ship from different suppliers, and each group below has its own rate. If your order includes items from more than one group, the rates are added together. The total is shown at checkout before you pay.

• Home organization items marked "Free shipping" (for example kitchen and pantry, bath and laundry, home office and kids' room items): free shipping to the 48 contiguous United States and Washington, D.C. The shipping cost is included in the item price.
• Other garage and outdoor storage racks and shelves: free shipping when these items total $99 or more; $8.99 when they total under $40; $9.99 when they total $40 to $98.99. Ships to the 48 contiguous United States and Washington, D.C.
• HangThis Up shed and garage organizers (made in the USA and shipped separately from the maker's workshop): $5.99 when HangThis Up items total under $50; free shipping when they total $50 or more. Ships to the 48 contiguous United States and Washington, D.C.
• Sweet Water Decor trays and decor pieces (Final Sale): $5.00 flat per order for these items, including Alaska and Hawaii.

Except where stated above, items currently cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/FPO addresses; checkout will not accept those addresses for these items.

Free outbound shipping applies only when it is expressly displayed at checkout or offered under the terms of a specific promotion. Return shipping costs are covered by our Return and Refund Policy.

Original outbound shipping charges are not refundable for preference-based returns. They will be refunded when required by law or when provided under our Return and Refund Policy for a verified damaged, defective, or incorrect item.

SECTION 3 — DELIVERY ESTIMATES

Carrier transit estimates begin after the carrier physically receives the package. Any estimated delivery date displayed at checkout or in an order communication may combine order-processing or fulfillment time with carrier transit time, is based on information reasonably available when displayed, and is not guaranteed unless expressly identified as guaranteed. This does not alter the shipment deadline or delay rights described in Sections 1 and 7.

Carrier operations, severe weather, natural disasters, labor disruptions, governmental actions, high-volume periods, address problems, and other events can affect transit after shipment. We will provide reasonable assistance and any remedy required by our policies or applicable law. A delay occurring before shipment is handled under Section 7.

SECTION 4 — THIRD-PARTY FULFILLMENT AND SPLIT SHIPMENTS

We may use third-party manufacturers, suppliers, warehouses, fulfillment providers, and carriers to source, store, pack, or ship products. A partner’s name, shipping origin, or facility address may appear on a package, packing slip, tracking page, or carrier record.

Items in the same order may ship from different locations and arrive in separate packages or at different times. Separate packages may have different tracking numbers. You will not be charged more than the total shipping amount disclosed and accepted at checkout merely because we choose to split an order. A separate charge may apply only if you later request and expressly authorize an additional shipping service or reshipment.

These arrangements do not change your purchase relationship with Nanref Home. Questions about an order, delivery, cancellation, return, refund, damaged or defective item, or incorrect item should be directed to Nanref Home.

SECTION 5 — TRACKING

When a fulfillment partner marks a shipment as fulfilled and provides a tracking number, that tracking information is sent in a shipping confirmation from Nanref Home and may also appear on the order-status page. A tracking number may be created before the carrier physically receives the package, and tracking movement can take time to appear after that handoff. Orders shipped in separate packages can generate separate tracking notices.

If tracking shows an exception, has not updated for an unusual period, or indicates delivery but you cannot locate the package, contact us as soon as reasonably possible. For a package marked delivered, first confirm the shipping address and check the delivery area, household members, and nearby neighbors when safe to do so. We will then help investigate with the carrier or fulfillment partner and provide the assistance or remedy required by our policies and applicable law.

SECTION 6 — SHIPPING ADDRESSES AND CHANGES

You are responsible for providing a complete and accurate shipping address at checkout. Please review the unit or apartment number, street address, city, state, ZIP code, and contact information before submitting the order.

You may request an address change or order cancellation before the order is fulfilled by contacting support@nanrefhome.com. Because processing can begin quickly, an address change or cancellation is not effective until we confirm it. After an order has been fulfilled or shipped, we might be unable to change or redirect it. This ordinary cancellation rule does not limit any right to cancel unshipped merchandise after a shipping delay under Section 7 or applicable law.

If a carrier returns a package because the address you provided was incomplete or incorrect, the recipient refused delivery, or delivery could not be completed because of information or instructions supplied with the order, contact us. We will explain the available reshipment or refund options and any applicable charge before taking further action. We will not impose an additional charge when the return results from our error, a verified carrier error, or a right provided by applicable law. We do not ship to an address that checkout does not accept.

SECTION 7 — DELAYS, PRODUCT UNAVAILABILITY, AND CANCELLATIONS

We make shipping representations only when we have a reasonable basis for believing that we and our fulfillment partners can meet them.

If we learn that we cannot ship within the promised timeframe—or within 30 days after receiving a properly completed order when no timeframe was stated—we will notify you promptly and no later than the applicable shipment deadline. The notice will offer you the choice to consent to the delay or cancel the affected unshipped item or order for a full and prompt refund. It will provide a definite revised shipment date when we have a reasonable basis for one; otherwise, it will explain the reason we cannot provide a definite date. Each notice will explain how to respond at no charge and what will happen if you do not respond. If we cannot ship by a definite revised date you accepted, we will contact you before that date and request your affirmative consent to any further delay; without the required consent, we will cancel and refund the affected unshipped merchandise.

If an unshipped item becomes unavailable, we cannot complete the shipment, or cancellation is required, we will notify you and refund all amounts paid for the affected unshipped merchandise, including any shipping, handling, insurance, tax, or other charge properly attributable to it. If only part of an order ships, the refund will be at least the difference between the total amount paid and the amount you would have paid, under the pricing and shipping terms presented when ordering, for the items actually shipped. We will submit the refund to the original payment method when possible, or otherwise as required by law, promptly and within the applicable legal deadline. We will not substitute store credit for a monetary refund required by law.

We will not substitute a materially different product without your agreement.

Under our ordinary cancellation policy, you may request cancellation before an order is fulfilled. Because processing can begin quickly, cancellation is not effective until we confirm it. Once an order has been fulfilled or shipped, it ordinarily cannot be canceled, but an eligible item may be returned after delivery under our Return and Refund Policy. This paragraph does not limit a right to cancel before actual shipment under this Section 7 or applicable law.

SECTION 8 — RISK OF LOSS; LOST, DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Risk of loss or damage remains with Nanref Home until the product is delivered to the shipping address or other delivery location you authorized, except where applicable law provides otherwise. For an order delivered in separate packages, risk of loss transfers separately for each product when that product is delivered. A shipping label, tracking number, or transfer of the package to a carrier does not by itself transfer risk of loss to you.

Please inspect the order when it arrives. If a package is lost in transit or an item arrives damaged, defective, is missing contents, or is different from what you ordered, contact us promptly at support@nanrefhome.com with the order number and a description of the issue. We may request photographs of the product, packaging, and shipping label so that we can evaluate the issue and make it right. Please retain the item and all packaging while we evaluate the issue. If a package appears opened, tampered with, or missing contents, preserve the packaging and shipping label and contact us promptly. Prompt notice helps us investigate but does not shorten the 30-day period for requesting an eligible return or any longer period required by law.

SECTION 9 — RETURNS

Shipping an order to you and returning an item are separate processes. Return shipping costs and eligibility are explained in our Return and Refund Policy.

Do not send an item to the shipping origin, the address printed on the package, or our business mailing address unless we specifically authorize that return address. A return sent without prior authorization or to an unauthorized address might not be accepted.

Nothing in this Shipping Policy limits any rights or remedies available under applicable law.

SECTION 10 — CONTACT US

For questions about shipping or an order, contact:

Nanref Home
Operated by Fernando Enrique del Amo Torres, sole proprietor
Email: support@nanrefhome.com
Website: https://nanrefhome.com